Pinemeadow Golf customer service representatives (CSRs) field questions throughout the day regarding the golf club manufacturing process. We decided it would be interesting to take you through the process. We have broken the process into eight steps to describe how we custom build your club, and ship it straight from the factory direct to you.
Step #1: Order Submission
First, the your order is placed via the Pinemeadow website (www.pinemeadowgolf.com) or by phone (800-309-6878) with one of our customer service representatives. Once all the pertinent information is verified, your order is released to production.
Step #2: Production
The production team prints out a your pick ticket, which goes through its first quality control check (Q.C.) to verify that all of the items needed to build your clubs are in stock, and that the flex (stiff, regular, ladies etc.) and style are correct. The production team checks to see if anything unusual stands out in the order, and it will go back to a CSR if there are any anomolies. A CSR will contact you to confirm any changes.
Once these steps are completed, the building process begins. The heads and shafts for your order are gathered and placed with the pick ticket. Your order is kept separate from all others throughout the rest of the building process to ensure you receive exactly what you've ordered.
Step #3: Shaft Cutting
The pieces of your order enter the shaft cutting room. In the cutting room, your order is again checked for accuracy. The shaft cutting team makes sure that the correct heads and shafts have been pulled. Once that is confirmed, the shaft cutting team will cut your shafts to the specified length and flex you have requested. This is accomplished by either cutting from the tip or the butt of the raw shaft, depending on your desired flex. The shaft cutting team then prepares the tip of your shaft on a grinding wheel for the epoxy bond that will affix your club heads.
Step #4: Ferrule Installation
After leaving the shaft cutting room, the ferrules are applied. The main purpose of the ferrule is to make sure the shaft is centered in the hosel of the club head. It also adds to the overall aesthetic of the club. The hosel is a socket or the neck of the club head that the shaft tip fits into.
Step #5: Epoxy/Shaft Alignment
Your order then goes to the epoxy stations. We use a two-part epoxy that is combined into a 50/50 mixture. This is done in our specially designed epoxy resin dispenser. The hosel is filled with epoxy mixture and the ferrule and the shaft are spun into hosel to ensure that the shaft is completely covered in epoxy. While the epoxy is still wet, the shaft is aligned. Some orders are "spine aligned". When a shaft is manufactured, there is a seam or "spine" created where the mold is joined. Spine aligning ensures that your swing does not interfere with the natural flex of the shaft. Excess epoxy is removed. Your clubs are placed in a climate controlled area and the epoxy is allowed to cure overnight. After the curing process is completed, the shaft bands that indicate shaft flex are applied.
Step #6: Grip Curing
The cured head and shaft assembly are sent to the gripping stations. The clubs are secured in a two-point clamp, and grip tape is placed on the shaft in strips. A generous amount of our specially formulated, citrus based, non-toxic tape activator is then applied to the tape. When dry, the grip tape bonds the grip to the shaft and keeps the grip from twisting. While the activator is still wet, compressed air and a laser are used to align the grip for a perfect line of sight at address. This process takes place on a state of the art gripping table designed and manufactured by Pinemeadow Golf.
Step#7: Q.C. Check
The last stop before the clubs leave our building is the final quality control station. We check everything against the original pick ticket to make sure it is the correct hand (RH/LH), the correct model (i.e.10.5 degree Doublewall Driver), correct shaft with the correct length and flex, and correct grip. We make sure the ferrule is flush with the hosel, and the grip, silk screen and the spine (if applicable) are all checked for proper alignment. The grips are inspected to make sure there is no space between the end of the shaft and the end of the grip. The clubs are cleaned, the heads of the clubs placed in a bubble wrap bag, and each club is enclosed in a poly bag and sent to the shipping department.
Step #8: Shipping:
The first thing our shipping specialists do is double check the order. This step ensures the clubs to pack correspond with the pick ticket. The shipping agent wraps the order in hefty paper to keep the clubs from moving around in transit. The products are placed in a Pinemeadow branded box, shipping labels are affixed, and your clubs are put on the shipping dock for pickup.
Your clubs arrive at your door usually 7 or business days or less from when your order is placed, even internationally!
That's it. This is a basic, thumbnail sketch from beginning to end of how Pinemeadow Golf manufactures your custom golf club. We love sharing this information with anyone who wants to learn more, so feel free to contact us for any additional information, or if you have any questions regarding the club building process.